BMW

It was all about selling a car sadly. After service is exhausting, disconcerning and putrid. I am chasing for feedback. Sending emails & making many phone calls from my side in order to get feedback for a complaint. Does webuycars only deal with compliments. Consultant Simphiwe who's handling my complaint does not care to provide good customer service. I purchased a car BMW in May22. Car was not used for few days for rituals reasons. But when the car was moved a big patch of oil was noticed on the ground. I phoned the sales person & customer service who advised me to logged a complaint online which I did immediately. The original Dekra report only stated a fog light was damaged. The salesperson did not mention the gearbox & engine sweating. What exactly does sweat mean? Does it mean finding a big patch of oil everyday on the ground?. I read the report as a common layman does. Well more than a month later I am told, Webuycars rejected me. I suggested choosing another car or Webuycars assisting me how they see fit. I really don't know how this car passed the Initial Dekra assessment. I was asked by Simphiwe to have the car assessed, which I did at Dekra after my complaint. Dekra found the cover/splash plate very oily & failed the COR. All reports were submitted to Simphiwe and my complaint was still rejected. I paid over R100000 for this BMW and I'm expected to spend so much more because Webuycars thrives on selling only and not giving good after sales service and taking responsibility for the salesperson negligence. I bought this car after shopping at Webuycars for four days. I was under the impression I'm buying a good reliable car that only needs a fog light & service to be done. It's very disappointing to know that a company as big as this does not take pride to retain their customers with good after service.