NM
Ntombi M

1 reviews | Active since Apr 2017

19 Apr 2017, 06:11

Biggest Regret.

<p>By far the worst experience from just purchasing the vehicle to motor plan and service plan run around ,I regret ever purchasing my vehicle from this dealership in the first place,by far the most draining experience.I wish someone would have told me.</p> <p> </p>

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply20 Apr 2017, 14:17
Official

Ntombi

My name is Dirk, I am co-owner.

I am leaving today on a business trip, but Tiaan Viljoen and Anet De Kock will get back to you soon, and we will get behind this and we will see to it that we clear up these problems and make sure it does not happen again.

They will use your email and your cell number to identify which transaction it was, and who helped you, and they will oversee the review of these problems.

I am truly sorry that you did not have an enjoyable experience.

I will make sure my people learn from it and prevent a recurrence of these issues you experienced, thank you for bringing these to our attention.

Dirk

Webuycars.co.za
Webuycars.co.za's reply24 Apr 2017, 07:52
Official

Good Morning Ntombi,

Firstly thank you for your feedback, our clients are our first priority.

We received feedback from our Head of Sales, and he confirmed that they went though your contract and found that you did not purchase our extended warranty or service plan. This means that there is no claim from our company as you have had the vehicle more than 6 months. We mention this as you referred to the 'motor plan and service plan run around' in your review.

We apologize for any inconvenience caused to you.

Wishing you all the best,

The WeSellCars Team