1 reviews | Active since Jan 2012
BEWARE THE WEBUYCARS - they are no better than a corner shop car sales
I attempted to assist my daughter to buy a car from WeBuyCars Germiston. We found a car on their website that "seemed to good to be true" and it was. I was requested to pay a R5000 holding deposit, which I did on the Friday. I was asked to sign and accept the condition of the car on the Dekra report (note I am in Ballito and the car is in Germiston). I decided to send a friend to look at the vehicle in person before we concluded the purchase, which proved to be my saving grace. There were numerous obvious damages to the car (like a broken off drivers mirror that had been glued back), damages to the interior upholstery, significant damages to body panels amongst others, which were NOT included in the Dekra report. The inspector could not have missed these, and it makes me question if Dekra is working independently from WeBuyCars. Needless to say I declined to proceed with the transaction and requested a refund.
The salesman Kobus Rebb then simply reponded "request a refund online". I checked the website and was unable to find how to do it. I then emailed him back. He then said I am not due a refund as I had purchased the vehicle on an auction, which was untrue. I then stated I had kept a copy of the advert, and it was not an auction sale. He then responded that he was wrong, and that he would "delink" the car from my profile, so that I could do a refund on their site. But there is still a vehicle from 2019 linked to my name, even though I only created a profile in May 2022. How is this possible?
Now a week has passed, and I am yet to get a refund from WeBuyCars. It makes me question their professionalism, and wonder how many other customers they "purposely" delay refunding. The interest they must make off this, given the volume of cars they trade in daily/monthly.
Promises have been made to refund me my money, but no time frame has been given.
Be careful buying from them 1) See the car yourself, 2) Dont trust the Dekra report as it is clearly not worth the paper it is written on, 3) Only pay over money if you are sure that you are going to actually buy the car (as WeBuyCars is very slow to return your money).
I will be writing to WeBuyCars Head Office, failing which, I will lodge a case with the Ombudsman for the Motor Industry of SA.
Customer service at WeBuyCars sucks!!
It makes me wonder if the "delays" in processing customer refunds is intentional. Given the volumes of cars you sell, and the amounts of money that flow through your accounts, delaying refunds must generate a tidy sum in interest. I have tried unsuccessfully to get a refund from you, and will now be posting my complaints to social media, Facebook, Twitter, Instagram etc. Added to this I will be lodging a formal complaint tomorrow to the Ombudsman of the Motor Industry of South Africa.
My complaint to the Ombudsman will cover both issues:
1) The unprofessional conduct and tardy and customer "un"centric process to get my money back (a simple refund);
2) The failure of WeBuyCars and Dekra to "accurately" report on the condition of a car for sale. I read your T&C's and you state you are not liable for the condition of the vehicle. But I will point out to you that you cannot contract yourself out of law. Latent and obvious flaws on a vehicle should be disclosed to the buyer, and failure to do so is a "blatant and deliberate" act, which would make any contract or T&C's null en void. I have the photographic evidence along with the Dekra report, which I will include in my complaint.
I view the 2nd point as blatant dishonesty and misrepresentation on the condition of the vehicle by WeBuyCars, and I am ever so glad I got my friend to check the car our before I concluded the sale.
It makes me wonder if the "delays" in processing customer refunds is intentional. Given the volumes of cars you sell, and the amounts of money that flow through your accounts, delaying refunds must generate a tidy sum in interest. I have tried unsuccessfully to get a refund from you, and will now be posting my complaints to social media, Facebook, Twitter, Instagram etc. Added to this I will be lodging a formal complaint tomorrow to the Ombudsman of the Motor Industry of South Africa.
My complaint to the Ombudsman will cover both issues:
1) The unprofessional conduct and tardy and customer "un"centric process to get my money back (a simple refund);
2) The failure of WeBuyCars and Dekra to "accurately" report on the condition of a car for sale. I read your T&C's and you state you are not liable for the condition of the vehicle. But I will point out to you that you cannot contract yourself out of law. Latent and obvious flaws on a vehicle should be disclosed to the buyer, and failure to do so is a "blatant and deliberate" act, which would make any contract or T&C's null en void. I have the photographic evidence along with the Dekra report, which I will include in my complaint.
I view the 2nd point as blatant dishonesty and misrepresentation on the condition of the vehicle by WeBuyCars, and I am ever so glad I got my friend to check the car our before I concluded the sale.