JB
Joshua B

1 reviews | Active since Dec 2020

08 Feb 2022, 09:23

BEWARE of Manager GLENN ANDRE! Beware of webuycars.co.za!!!!! ******** and Theives!!!

I wish I could give this company a 0! Awful service from start to finish. Put a downpayment on a vehicle in order to reserve it in Silver Lakes. Went to the branch and started the test drive. The vehicle did not make it out of the building due to a clutch problem that wasn't reported on the Dekra. Salesman said we should go look around at other vehicles and that he would help us find something. He disappeared for an hour. Went to manager GLENN ANDRE (Beware of this manager!!!) who listened to my complaint and merely found the original sales agent to try to help us. He did not care that we had driven over an hour to his location. He did not care that the car was falsely advertised, and he did nothing to try to assist. He said, "These things happen." I said, then what are you going to do to take care of your customer?" He said, "what would you like me to do?" I said, "Help us find something equivalent, or offer to fix the clutch and sell the original car as it was advertised, or something." He said, "If we fix it, we would be losing money." He literally showed absolute disdain for the customer. Finally, he told us that he would refund the R5000 we put down on the car to reserve it. We waited for another hour, and then he told us everything was in order and that we should expect the transfer by 12 (it was already 1245), so then he said, “I mean 1, I mean 2.” It was quite clear he was lying and was just trying to get rid of us. As of this morning, we have not received the R5000, and this has been one of the worst car purchasing experiences I have ever had. I told manager Glenn, that I would be reporting this incident on Hello Peter, and I would use his name.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply08 Feb 2022, 09:42
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards