MM
Mark M

1 reviews | Active since Sept 2013

18 Oct 2025, 07:44

Be ready to fight for your money back

Word of caution to those interested in dealing with WeBuyCars. My first attempt I bid on a vehicle. Paid the auction deposit, process painless and so was the refund when I lost the bid. I subsequently found another vehicle I was interested in, paid the holding fee with my credit card through their website. 1st on physical inspection of the vehicle found the images on the web to be extremely misleading, vehicle (motorcycle) was in very poor condition (even though it was A Rated). Now trying to get my refund is an ongoing frustration, there is no refund option for this on their website (only auction deposit refund). Eventually managed to make contact with a person, had to provide 3 month bank statements (to prove the bank account belongs to me), ID, proof of purchase (through their website). According to their correspondence this can take up to 5 working days. This is now 2 weeks later without the refund. It appears WeBuyCars makes money of your hard earned money with 0 benefit to you. Be warned!

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply18 Oct 2025, 10:14
Official
Hello Mark,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
MM
Mark M's update21 Oct 2025, 21:20
Reviewer Update
Update: HelloPeter reply, 18 Oct. Email response from WeBuyCars also on Sat the 18th of Oct, "you can expect a response within 24 hrs" ...crickets... Whatsapp message today Tues at 5PM, "A friendly customer care agent will contact you soon".... "SOON", sure...
The refund was requested on the 4th of Oct, after confirmation 5 days was what was promised for the refund to be effected. It's the 21st today. You do the math and be the judge whether you want to do business with WeBuyCars. I'm glad I didn't actually buy a vehicle through them, and definately won't sell through them either.
Webuycars.co.za
Webuycars.co.za's reply24 Oct 2025, 07:44
Official
Hello Mark,

Thank you for bringing this to our attention again. We truly apologise for the delay and your negative experience.

We have escalated the matter internally and will contact you with an update as soon as possible.