JW
Johan W

1 reviews | Active since Jun 2025

27 Mar 2026, 15:49

Be cautious of WeBuyCars they are the worst ever

Be Cautious of WeBuyCars I am writing to express my disappointment with the service I received from WeBuyCars. On Monday, 23 March 2026, I requested that one of their buyers evaluate three vehicles I wanted to sell. The buyer was friendly and provided great customer service during the evaluation. However, when I received the offers later that afternoon, I noticed errors in the capture of the vehicles' details. I informed the buyer, who assured me that the mistakes would be corrected. Despite follow-up attempts, I did not receive updated offers, prompting me to reload the vehicles on their app. When I took one of the vehicles to them for evaluation, I was given an offer that was R3000 more, and later, the buyer offered R50,000 less than the initial offer, citing paintwork issues despite no visible defects. I then had another vehicle evaluated, but was told that it had faults, including a non-functional 4x4 system and engine issues, which I believe were intentionally caused. A subsequent inspection suggested that the vehicle had been tampered with. My question is, if there were faults with the vehicle, why did the buyer not notice them during the initial evaluation? I am unhappy with the way my complaint was handled and the apparent retaliation. Working with the public you should know how to handle complaints, to damage someone's belongings isn't the way!

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply01 Apr 2026, 07:47
Official
Hello Johan,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
JW
Johan W's update08 Apr 2026, 08:05
Reviewer Update
Wouldn't expect anything else than no response no feedback no service plain nothing from WeBuyCars they just don't feel a damn for any person
Webuycars.co.za
Webuycars.co.za's reply09 Apr 2026, 00:58
Official
Hello Johan,

We sincerely apologise for the inconvenience. We have escalated your matter internally and our team will reach out to you shortly. Your reference number is 139515.
JW
Johan W's update09 Apr 2026, 14:32
Reviewer Update
They contact me without being aware of the complaint. A response such as 'Sir, I'll come back to you when I can find out what the complaint is about' is utterly disappointing. What kind of incompetence is exhibited by the staff at WeBuyCars? It's no surprise they damage customers' vehicles.
JW
Johan W's update24 Apr 2026, 07:09
Reviewer Update
WeBuyCars, will you provide feedback regarding the status of your internal investigation?