BANK CUSTOMER NOT PRIORITIZED

Hi I don't even know how high to begin 10 days ago we went to We Buy cars at Germiston branch and we were assisted by a guy named Goodman he said the application has gone through and we kept on communicating with him during the course of the week to hear the progress of on the car and awaiting confirmation on email we received none of those on Saturday we drove back again to Germiston from Pretoria when we got there we went to the finance officers whereby we were assisted by a very nice and welcoming Lady by the name of Thandeka whereby she checked if we have any pending application and she found that there is no pending application under Thandeka Nhlapo right Sharp and then she advised us that we should go and check the car that we want and she recommended a guy to help as a sales person to help us which is fine we did the application that we got a provisional approval to say you have been provisionally approved congratulation. we submitted the documents it was on Saturday on on Monday the agreement was on Saturday they will fetch the car from Silverlake but it later on we found out that that car that was arranged to be fetched from Pretoria to Germiston has so many defaults so we said it's fine who will take the one that is at Germiston that doesn't have a canopy however few minutes after agreeing to say they should change the title to the one that is at Germiston we get a message that the car is being sold fine we asked the sales person to look for another car they found another car at dome and an arrangement was made for him to go fetch the car from Dome to Germiston and he confirmed that the car is there he did the inspection that was just before 5 right after 5pm he sent some messages to say he's done them then the inspection and he found some few things for your concerning things wanting to get confirmation from us if you should go through with us and we agreed just before 7 we get a message to say the car was actually sold someone bought a car online via cash which is very inconveniencing because this is now we are on the third car one the application has gone through a credit report has a recall has been recorded which is gonna take 6 months to improve 12 months to be removed from the profile right we should consider that because we can go elsewhere and do another application because that will be reckless on the profile B sharp are the bank has confirmed the only thing that we are waiting on is for We Buy cars to confirm the sale of this liability asset right and just when we made the appointment then we get the message to say the car has been sold after making an appointment that someone will come tomorrow morning to test drive the car and check the car if it's in good condition and would confirm this is all inconvenience and because of the integrity of your stuff it's time-consuming and a lot of effort also on it and we need the car that's what I'm saying so if we buy cars prioritizes the cash only people you should be transparent so that when we walk into we buy cars when we tell people about we buy cars will tell them that you cannot go there if you don't have cash they only consider If if you don't have cash at me because you are not considered a customer because this whole inconvenience the car was also marked as sale in progress this means if it's the two of us at the door and the one with no cash arrives first and do the application through finance and the finance finance a project while you are in progress of processing the documents and they said the person comes in same know I'm taking this car I have cash that means you the one that doesn't have cash in hand but relies on being finance for the car you will be pushed out this is so inconvenient and it's I don't think it's what we buy cars is selling us the right thing because now there is no integrity on stuff they don't do the right thing by customers and customers will be constantly inconvenienced the back hurts when you look into it because it says they ensure customer satisfaction and support and it says webuycars has strengthen measures to ensure total customer satisfaction none of this is practiced we haven't experienced these at we buy cars in germiston the only thing that we have experienced it's being undermined and not being respected. Right now as we speak at this time 11 27 p.m. mode the same car that was that we were told that is been first from the imprint to germiston it's still showing on the website as saying in progress who sell is it in progress if someone came in and bought the car Cash while it was still in progress for us app**** for who app**** for finance see how we you are all inconveniencing us and we feel that we are not being respected we are being so undermined we are being so undermined cuz if we knew this was the only way to do it would have gone and got cash and come and pick n pay because that's what you basically telling us you telling us that you are pick n pay you need to come and pick and pay and go on leave.

WITH ALL BACK AND FORTH WE LOST A DEAL WHICH MEANS WE LOST REVENUE.