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Xolani N

1 reviews | Active since Apr 2018

18 Jun 2025, 16:46

Bad Vehicle Purchase Volvo XC60 2013 2.0 D3 excel

I purchased a 2013 Volvo 2.0 XC60 D3 Excel with no major defects, only normal wear and tear. The Dekra report issues were addressed upon receipt of the vehicle on 29-01-2025. used the vehicle for 2 months (6000 km later) around the end of March 2025, and it started having catastrophic engine problems and losing power. I spoke to the sales rep who assisted me with the purchase, and he advised that I should raise a concern with the customer care department. So I did that and was told to take the vehicle for full diagnostics and request a quote for repairs, so I did as I was told. returned the full diagnostics report with a repair quote of R42000 as requested, and then I got a response saying the car repair request is rejected, and a whole essay was attached as a reason for the rejection. I have come to the knowledge that the Dekra reports conducted on the vehicles are bogus and inaccurate most of the time that which leads to unhappy customers like myself and end up having a bad experience. I will be taking this issue to MIOSA for further review and advice as to what's the best way I can tackle this problem.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply19 Jun 2025, 07:35
Official
Hello Xolani,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
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Xolani N's update25 Jun 2025, 08:15
Reviewer Update
May I kindly have response timelines for this matter before I escalate it further to MIOSA
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Xolani N's update25 Jun 2025, 08:27
Reviewer Update
Please note that, according to the Consumer Protection Act, I reserve the right to return the vehicle to you as the dealership. Under the act, I am also entitled to request that you replace, repair, and/or refund the purchase amount. So, act swiftly and wisely when handling this case.