AE
Aleshia E

1 reviews | Active since Feb 2026

10 Feb 2026, 06:53

Bad service without any understanding or help

I bought a car A grade certified car. 2 weeks after purchase we had to replace the back brakes and the battery as the brakes were iron on iron and the battery was in horrible condition and had us stranded twice in 2 weeks. Webuycars refuse to reimburse us. The first installment has not even gone off. There reason being we replaced it without there consent. How could I safely drive any further with the condition of the car as is. This was a unsafe situation. I have to mention the day zi was at the brake place and the already declined the brake request. Who didn't I ask for approvement before installation. I have been back and forth with them and they still won't help met. How do I have to pay 3k before the first installment even went off. Like I said here about. This was supposed to be a A GRADE CERTIFIED CAR

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply10 Feb 2026, 07:55
Official
Hello Aleshia,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
AE
Aleshia E's update10 Feb 2026, 12:13
Reviewer Update
Thanks. Awaiting your response
AE
Aleshia E's update12 Feb 2026, 14:23
Reviewer Update
It has been 48 hours since my complaint and still no response from webuycars.

I bought a car A grade certified car. 2 weeks after purchase we had to replace the back brakes and the battery as the brakes were iron on iron and the battery was in horrible condition and had us stranded twice in 2 weeks. Webuycars refuse to reimburse us. The first installment has not even gone off. Their reason being we replaced it without their consent. How could I safely drive any further with the condition of the car as is. This was an unsafe situation. I have to mention the day I was at the brake place I sent through the quote, and they already declined saying I have worn out the brakes, we didn't even drive 300km with the car. Who didn't I ask for approvement before installation??? I have been back and forth with them, and they still won't help me. How do I have to pay 3k before the first installment even went off. Like I said this was supposed to be an A GRADE CERTIFIED CAR!!