BAD SERVICE & REFUSING TO REFUND CAR PAYMENT

I bought a car on 30 May 2022, 4 months later still no Natis documents. I returned the car and requested a refund 20 days later refund is still not done.

Customer service is not responding to emails, management including Branch Manager is aware of the problem but no one is prepared to refund me.

What a shabby and shoddy service from such a big dealership. 20 days without a car without my refund. I've lost 20 days business while I was without a car. I wonder if they will compensate the loss of business and inconvenience they have caused me.

I've spoken to almost 10 staff members at different levels but NO ONE SEEMS TO KNOW WHAT TO DO