KB
Karin B

1 reviews | Active since Feb 2012

19 Dec 2021, 16:37

Bad service poor communication rude

Was at Germiston branch today, saw a car we liked and put our name on waiting list to see a salesperson...we waited our 30min very patiently. Wonder boy was eventually assigned and after that it went pear shaped..Wonderboy told us that someone else would take us for test drive...this person was rude complaining he doesnt like driving automatics...we asked if he could stop outside so we could view car in the light, he hurried us and told us we have to go inside now...didnt know there was a time limit on viewing a car. We wanted to go ahead with sale...so were told to ask for Wonderboy again...a 3rd person now arrived and said Wonderboy is busy. This guy seemed even more clueless than the 2nd one....he told us that no deposits can be taken to hold the vehicle as we did not know that proof of residence is required for a cash sale. He also said that there was no way to assist us at first and later changed his mind and said that he can do a paper app. After filling in the forms we found out no service book on car and he didnt want to walk back to the car to check so just stood in the cafeteria area and pushed the unlock button for us. The cafeteria area was so full and impersonal and we couldnt hear over all the other people talking. To say the least, terrible experience...sorry our R110 000 was not good enough to be treated with just a little bit of respect.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply20 Dec 2021, 08:47
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards