Bad service on basis documentation

Phoned the 087 call Centre-done some inquiry about vehicle in Richmond. They referred met to sales rep- Spoke with him and gave the detail needed. Sales Rep came back but couldn't find the diagnostics reports on the vehicle--these reports can not be read on the dekra report as the print quality is very bad. I left another message (voice note) on the sales rep personal number. NO FEEDBACK Made another call this and explained the issue to 087 call Centre The lady said that she cannot put me threw to Richmond's offices to clarify the diagnostic reports --I need to speak to the sales rep. I SPOKE WITH HIM BUT NO REPLY....I JUST TOLD YOU NOW How difficult is it to provide the paperwork that WE BUY CARS have ITS JUST TOO MUCH WORK FOR THE STAFF AT WE BUY CARS?? DONT WORRY THEN, ILL BUY SOMEWHERE ELSE