1 reviews | Active since Oct 2024
Bad service from. SALES PERSON, FNI AND MANAGER
What bad service I got from We buy cars Dedome both from Sales person l, staff and management.
The 1st problem. I had was the F&I did not Want to listen to me for 4 days and I was promised on the 5th day someone else is helping out but the person did not. I had to drive 1 hour to them to find out what's happening and met a very lovely lady that helped me within 2 minutes. She did what the other lady could not do for 4 days.
Sales person said. I will get discount but had all sorts of stories why I can't get the discount anymore. Next he informs me car must go for roadworthy etc but I told him the day we saw the car they said that was done. Next he nicely told me that if I don't sign delivery note the I must kiss the car goodbye. Told him how can I sign for something I did not receive. I would have cancelled the deal if the car was for me but my wife really wanted the car. Next problem I ask the sales guy if everything with the car is in order the roadworthy they took it for license he said yes, only to find out the day we got the car it was not done. Asked how long it will take for the disc and he tells me 2 days. After 3 days I enquire he tells me it takes 21 days.
Next I ask to speak to manager to tell him that they will loose deals if they treat people so badly and must train the staff and he nicely told me it's becuase I did not take finance with them and if I did I would not had the problem. Next he tells me they know about the problems and I must just be happy I got the car in the end. I told him he does not really want to listen to me and he tells me I am not telling him something new and he already knows the problem and that's when I just walked away.
Can't believe you treating people so bad and say one thing on day 1 and after that your stories keeps changing.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
