Bad service experience

Allow me to express my disappointments and unfair customer trea8t I had with webuycars. Saturday the 18th I won a bidding auction for one specific car at webuycars Dome branch, I then paid a holding deposit for the car while waiting for a sales consultant to contact me.

On Wednesday the 22nd I received a call from a sales executive by the name of Lerato Sema from the branch (dome) who then adviced that he cannot sell the car to me because the was found to have an engine light that needs repairs, I asked the gentleman to get a quote for repairs to feed me back. Later on that day I then call his brunch manager by the name of Raun Dekoker to enquire about the same car, the gentleman advised that he is not aware of any issues that the car might have since the car has got a ready to go platinum sticker however he will enquire from the sales consultant.

Thursday the 23rd I revert back to the sales executive Lerato Sema to advise him of what his manager Dekoker said about the car, the gentleman promised to revert back to me.

Friday the 24th the car was then put back on sale and transfered to a different brunch (JHB SOUTH) for the same price I bidded on Auction. My first point of contact was the Dome brunch manager Mr Raun Dekoker, I called the gentleman to ask how possible is It for that same specific car to put back on sale while I had placed a holding deposit on the car and I'm still waiting for feedback from both him and the sales consultant to provide feedback of how much the is the cost of repairing the engine light, Mr Dekoker bluntly responded by saying "he's not the sales person assigned to me" , if I have any Enquiries I should refer them the sales person Lerato is no longer answering my calls".

On the same day the 25th of November after being crudely dismissed by the Dome brunch manager on the phone and being ignored the whole day by the sales consultant Lerato, I then called the JHB SOUTH branch to confirm if the car has been received at their branch I was advised that the cars has been received and reserved by a sales Executive Moruti/Morethi for their Client.

I got to the JHB South branch past 5 in the noon on the 24th Nov 2023 having explained my situation to the consultants by the service desk and I was then directed the branch manager Mr Tim Atkinso whom I feel they also failed to assist me though I had presented all the evidence.

I spoke to the branch manager Mr Tim Atkinso, having presented all the evidence i have to the JHB branch manager I then pleaded with him as the branch manager to atleast put the sale on pause until he speaks to the other manage at the Dome branch to find out what had transpired with the sale of the car.

With attitude he the responded "if there's one thing I cannot do is to pause the sale of the car, what happened at the Dome branch has nothing to do with me, I am proceeding with selling that car at my client will be leaving with his car by COB day today"

He further said I shouldn't have visited the JHB branch to complain as the branch has nothing to do with what other sister branches does but he will take it with management on Monday the 27th and I should expect feedback within 72 from then.

I left the branch dissatisfied with the level of service I received from the manger Mr Tim Atkinso who was proud to say " he won't hold the sale of car for whatever reasons, he is happy that he branch made a sale for the day"

I am disappointed at webuycars as there was no honestly and intergrity from both the Dome sales consultant and his Manager Mr Dekoker. Above all by the JHB branch manager Mr Atkinso whom I feel he failed me by not applying tcf but took a decision from a perspective of making his branch making a sale and not of how the client has been treated.