WvdM
Wynand van der Merwe

1 reviews | Active since Jan 2024

30 Jan 2024, 09:55

Bad Service

We recently purchased a car from WeBuyCars Riverhorse Valley, and unfortunately, our experience was far from satisfactory. The initial challenges arose during the paperwork and communication process, where we encountered difficulties. The salesperson, Vuyelwa, provided inadequate support, often ignoring our phone calls and failing to return them.

Upon finally receiving the car, we faced additional issues. Even after a month, we have yet to receive the NATIS. The spare wheel, which was claimed to be lightly used, arrived completely broken. Furthermore, the pump for the spare wheel was missing, a crucial component that should have been included with the car. Given that the spare wheel requires inflation before use, this omission was particularly inconvenient.

Regrettably, based on our experience, we cannot recommend WeBuyCars Riverhorse Valley. We advise others to steer clear of their services. Personally, we have decided not to make any future purchases from them.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply30 Jan 2024, 11:01
Official
Dear Wynand

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
WvdM
Wynand van der Merwe's update02 Feb 2024, 11:18
Reviewer Update
Hi Webuycars,

I to want highlight an ongoing concern regarding the delayed updates on the delivery of our Natis papers, extending into yet another week. The subsequent after-sales service has regrettably been nonexistent. This deficiency in post-purchase support is disappointing and does not align with our expectations. I urge you to provide a prompt resolution and clarification on the anticipated timeline for receiving our Natis papers.


Webuycars.co.za
Webuycars.co.za's reply20 Feb 2024, 08:06
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards