Bad Service

I bought a 2011 BMW G650GS from We Buy Cars George 06 July 2024. The salesman was Reinhard Coetzee, they were helpful in the process of buying the bike. I told them I did not have a licence at the time because I was still waiting for my renewed licence from the traffic department. I asked if I could come at a later date when I had a licence or was able to get a temporary one. They informed me I could test drive the bike in the premises. The bike seemed ok, but you cannot test drive a bike in a yard. I trusted them that the bike was fine. I stay in the Eastern Cape, so got the bike on a trailer and got it home. When I got home I took it for a ride, but could not go over 80km/h and the bike wanted to cut out. I hadn't even done 50km with the bike and I couldn't even get to 40km/h and it wanted to cut out, then it would not even start. I contacted Reinhard and told him about the problem I was having, he said he would speak to there mechanic and come back to me, which he never did. I had to hire a trailer again and take the bike to a bike shop. It cost me over R6000 to get it running again. I contacted Reinhard and told him I was not happy and that he should speak to his boss and come back to me. To date I have heard nothing from them. I even sent them pics of the BMC unit that was faulty with pins corroded right off. The bike shop managed to get the bike running by soldering wires where the pins have corroded off. They say there is no guarantee this will last, but to buy a new unit cost about R12000.

What I find very disturbing, is that they haven't even had the decency to contact me. So all they are interested in, is making sales and making sure you sign so many papers protecting themselves. I will never do business with them again.

Regards Chapman Deschamps