1 reviews | Active since Feb 2018
Bad Service // Being pushed out of a deal after application was summited
Good Day Everyone,
I was browsing the We Sell Cars website and stumbled on a vehicle i was interested in ,After already purchasing 2 vehicles from them i was pretty excited to purchase a new vehicle from them.
I then called there brunch and the operator notified me that the vehicle is available and they will transfer me to a sales consultant i then spoke to Jaco who tells me the vehicle was sold 1 week prior and the owner will take delivery today i then cut the call and i thought to myself maybe he was unsure , i called back and another salesman notifies me that vehicle is still available so i go to there brunch when i get there the vehicle is still on display and awaiting a new owner, while chatting to the salesman i see 2 other salesman around the car busy having a conversation regarding the vehicle. I at that point didn't take it to mind i put through an application for the vehicle and all was well, Then the Finance department tells me that my applications have declined i wondered why so i called the bank MFC as well as Wesbank tells me they require documentation and hence the application was declined further more the wesbank Markting consultant notified my Private Banker that the fact that I'm trading my vehicle in isn't noted on the application i call We Sell Cars back and they notified me they will update it the next day i get a call stating the vehicle can't be financed , I query Why they tell me that the service books do not correspond with the service records however i was told by the salesman the the service books they don't have. and i did my research on the car last service was on 70 somewhat thousand according to them it was 40 somewhat thousand then the manager of sales arrogantly tells me that it is there decision if they want to finance or not , Why couldn't that be told to me before i put my application in. then another story comes about that the vehicle has a performance modification so i queried what they tell me a Performance ECU so i said okay who informed them of this , Someone over the phone is what i was told . No clear black and white report from a proper authorized specialist in motor mechanic. then i was told someone else was ready to buy the vehicle so it seems as if they tried to bully me out of the Deal in order to sell to someone else who they might know due to the price of the vehicle.
I am really disappointed in WE BUY CARS being a client who always supported this company with new vehicles I'm so shocked and disgusted. But i guess you guys have grown so big that the smaller clients are no longer a priority.
Hi Luke,
Thank you for making us aware of this situation. Please note that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Luke,
Thank you for making us aware of this situation. Please note that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Luke,
Kindly find that I have received feedback from our Sales Manager, Henry Harber, and, as per the email he sent you, the decision not to finance the vehicle you were interested in was made after we found some discrepancy with the service records. This disqualified the car from being financed as it increases the risk for the customer, the finance house, and WBC. The vehicle was then classified as a wholesale vehicle only available to wholesale dealers.
The finance criteria at WBC is an ongoing development and therefore constantly changing to better serve our customers. We do not for one second assume we know everything, but our commitment to be better is consistent.
He also advised that we provided you with ample proof of the problem we found, but that you still wanted to finance the car. Unfortunately, this is not a risk we are willing to take.
Should you require any further assistance, please don’t hesitate to let me know.
We truly apologize for your experience, and for the inconvenience caused.
Regards,
Anet de Kock
Social Media Coordinator
Hi Luke,
Kindly find that I have received feedback from our Sales Manager, Henry Harber, and, as per the email he sent you, the decision not to finance the vehicle you were interested in was made after we found some discrepancy with the service records. This disqualified the car from being financed as it increases the risk for the customer, the finance house, and WBC. The vehicle was then classified as a wholesale vehicle only available to wholesale dealers.
The finance criteria at WBC is an ongoing development and therefore constantly changing to better serve our customers. We do not for one second assume we know everything, but our commitment to be better is consistent.
He also advised that we provided you with ample proof of the problem we found, but that you still wanted to finance the car. Unfortunately, this is not a risk we are willing to take.
Should you require any further assistance, please don’t hesitate to let me know.
We truly apologize for your experience, and for the inconvenience caused.
Regards,
Anet de Kock
Social Media Coordinator
