RM
Ramone M

1 reviews | Active since Feb 2018

28 Feb 2018, 13:49

Bad Service // Being pushed out of a deal after application was summited

Good Day Everyone,

I was browsing the We Sell Cars website and stumbled on a vehicle i was interested in ,After already purchasing 2 vehicles from them i was pretty excited to purchase a new vehicle from them.

I then called there brunch and the operator notified me that the vehicle is available and they will transfer me to a sales consultant i then spoke to Jaco who tells me the vehicle was sold 1 week prior and the owner will take delivery today i then cut the call and i thought to myself maybe he was unsure , i called back and another salesman notifies me that vehicle is still available so i go to there brunch when i get there the vehicle is still on display and awaiting a new owner, while chatting to the salesman i see 2 other salesman around the car busy having a conversation regarding the vehicle. I at that point didn't take it to mind i put through an application for the vehicle and all was well, Then the Finance department tells me that my applications have declined i wondered why so i called the bank MFC as well as Wesbank tells me they require documentation and hence the application was declined further more the wesbank Markting consultant notified my Private Banker that the fact that I'm trading my vehicle in isn't noted on the application i call We Sell Cars back and they notified me they will update it the next day i get a call stating the vehicle can't be financed , I query Why they tell me that the service books do not correspond with the service records however i was told by the salesman the the service books they don't have. and i did my research on the car last service was on 70 somewhat thousand according to them it was 40 somewhat thousand then the manager of sales arrogantly tells me that it is there decision if they want to finance or not , Why couldn't that be told to me before i put my application in. then another story comes about that the vehicle has a performance modification so i queried what they tell me a Performance ECU so i said okay who informed them of this , Someone over the phone is what i was told . No clear black and white report from a proper authorized specialist in motor mechanic. then i was told someone else was ready to buy the vehicle so it seems as if they tried to bully me out of the Deal in order to sell to someone else who they might know due to the price of the vehicle.

I am really disappointed in WE BUY CARS being a client who always supported this company with new vehicles I'm so shocked and disgusted. But i guess you guys have grown so big that the smaller clients are no longer a priority.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply28 Feb 2018, 14:07
Official

Hi Luke,

Thank you for making us aware of this situation. Please note that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.

Regards,

Anet de Kock

Social Media Coordinator

Webuycars.co.za
Webuycars.co.za's reply01 Mar 2018, 14:31
Official

Hi Luke,

Kindly find that I have received feedback from our Sales Manager, Henry Harber, and, as per the email he sent you, the decision not to finance the vehicle you were interested in was made after we found some discrepancy with the service records. This disqualified the car from being financed as it increases the risk for the customer, the finance house, and WBC. The vehicle was then classified as a wholesale vehicle only available to wholesale dealers.

The finance criteria at WBC is an ongoing development and therefore constantly changing to better serve our customers. We do not for one second assume we know everything, but our commitment to be better is consistent.

He also advised that we provided you with ample proof of the problem we found, but that you still wanted to finance the car. Unfortunately, this is not a risk we are willing to take.

Should you require any further assistance, please don’t hesitate to let me know.

We truly apologize for your experience, and for the inconvenience caused.

Regards,

Anet de Kock

Social Media Coordinator

RM
Ramone M's update08 Mar 2018, 14:53
Reviewer Update
Good Day Anet When Henry first called me they were thump sucking as i said in my complaint i did my research on this vehicle and all Services were up to date as per Princes VW Benoni they claimed they checked the service book however the day i viewed the car there was no service books for the car then henry said he call me back he called VW and got it and as per my understanding if a service is required they will notify me to do so in order to purchase the vehicle. apart from that the Discrepancy he is talking about was the vehicle has a ECU which till to date i requested valid proof which no one could provide and i also further checked the only time a vehicle is not fanciable is if it was written off , We Buy cars should own up that this vehicle was sold to a buddy of there's simple as that , I have contacted the OMBUD because this is not how business should be conducted i have the full history of this vehicle. The grounds which they are claiming that the vehicle is not fanciable is a lie the sooner someone can own up the better and it is not protecting me as WBC would have sold this vehicle with a motor plan henry however claimed that they would not give a warranty so i called MFC warranty department and if it can't be proven by a authorized dealer that the vehicle had a performance mod then they will provide warranty cover. No one has provided with Ample proof of anything to me, i would like to see that email because i received nothing and if the vehicle was not fanciable this should have been decided before i app**** for finance on this car and had this came up WBC should take responsibility of this and not your customers being a customer who has already purchased 2 vehicles from you guys i would never recommend anyone to you guys and i would never even consider WBC ever again you guys don't act in the clients best interest i understand you whole sale many cars however that doesn't make us who purchases one at a time any less. I will only put this to rest once a authorized dealer has checked the vehicle that it was non fanciable, I wasn't even given the opportunity to opt weather i would maybe replace the ICU WBC never push for me to have this vehicle rather they pushed for me not to have it and that is my biggest concern. Regards Luke
RM
Ramone M's update08 Mar 2018, 14:57
Reviewer Update
Sorry i forgot to mention i was told that the vehicle isn't fanciable due to and performance ECU now its because of service records just an FYI on how much of lies your managers have...... INTEGRITY should be brought in to WBC Midstream because i have never had any issues with silverton the silverton brunch was just to amazing its a pity this new brunch can just break what silverton built