Bad Service and no refund issued feel ****med

I had a problem with one of the salesperson from WeBuyCars from Durban branch her name is Phindile Mapekula, since from the 21 of December, she advise me to bid for one of the BMW and they'll change it from their side to be financing. I paid R5000 for bidding and unfortunately I won the bidding the price of the car was R207K.

She called me to come and collect the car on the 27th of December. I arrived at WeBuyCars for car collection and she started saying MFC won't allow or approved financing since the car has so many damages that can cost extra R21K and she said that MFC won't approve my financing due to the market value of the is R180K but there's extra R27K if they add more for damages it will decline.

I asked them about my R5000, they said I won't get it and to be honest I'm heartbroken even Today, because the same day 27/12/2021 I decided to apply for this 2015 BMW in Montague Gardens and everything went well and you push the deals was settle within the couple of days MFC approved my financing.

So I felt like the Durban branch ****MED me R5000 because the same MFC approve my financing for a R300k car but whereas in Durban they couldn't. Can you kindly assist or provide me with details where I can escalate the query to, your response will highly be appreciated. Before I can escalate to the ombudsman. Because my query was escalated to henry harber, itumeleng mosia,kefilwe mathjibedi,kimberly mngomezulu,Nazeerah mokoka,shabnam arbee, shane Mobaye, Wynard Pieters and none of all those agent bothered to response its been more than a month goind to 2rd one now .