1 reviews | Active since Jan 2025
Bad service
Very bad service and so disappointed with this company @Germiston branch, starting from sales consultant to the head office management.Bought the car on 15 February 2025 and sales consultant promised me that the car is in good condition with no problem but immediately I stepped in the car there was a warning sign of "no performance",drove from the brach to Alberton City for test drive then came back to report the problem.They apologize and I left the car,came back for collection on 17 February.Then on the 1st March my husband notice that one of front light got mist inside and lights are malfunctioning then 2 days later the rare windows and boot not working,we noticed this later as he is always at work not using the car most of the time.Then on the 10th March we took in the car to report the issues as we even took the car for diagnostic before and there was lot of errors.When we got there Isaac whom is the sales consultant was laughing at this matter as we where comedians.We left the car then Monday the 17th got the call from head office asking what have happened,I explained then they said they will get back to me.Call was done by Poppy Mabena then she said Tianari is the one who handling the matter,then Tianari told me that she has escalated the matter to management.Till today never heard anything from Head office.Only this afternoon got a message from Isaac that we can fetch the car it's ready,then boom half way from Sasolburg to Germiston he calledy husband to inform him that "the car it's not ready,workshop took it back to the branch due to storage and the parts will only be available on Thursday ".This will be our 3rd week without the car.I am really disappointed,From the sales consultant (Isaac),Sales manager @ the branch (Tim) and the lady from Head office (Tianari) as I have been trying to call her since last Wednesday and she is not interested to talk to me because I have left 1000 message for her to contact me but never did as I was looking for update on the matter.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
