AB
Annet B

1 reviews | Active since Sept 2017

16 Sept 2017, 07:11

Bad service

We bought a car from we buy cars in Pretoria like other I was impressed about the service didn't last long!!! The car was not road worthy at all needed 2 tyres, airbag sensor just hanging at the back of headlights radiator was loose only one cable tie keeping it in place......manager wanted us to keep the car and he will pay to get it fixed but we cancelled the deal and they came to fetch the car but the bank already paid them out so they had to settle the amount at the bank but 2 months afterwards debietorder still went off afyer they send thru emails that said it was settle now Im blacklisted at the ban****! I bought a other car cash wanted to register on my name but this car from we buy cars still on my name have a outstanding amount due so I cant get my disc. Phoned manager a thousand times empty promises and then blocked me on whatsup dont answer the phone!!!! I have documents that was send to them via email about this deal I'm really fedup we buy cars gave me a bad reputation because they didnt do things the right way and now dont sort this!!!

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply16 Sept 2017, 09:17
Official

Hi Annet,

I would like to thank you for making us aware of the situation.

Would you please be able to send the documents you have to me at *** in order for me to take this matter further,

If you could also please let me know who the manager is you dealt with, I would really appreciate it.

I truly apologize for your experience.

AB
Annet B's update16 Sept 2017, 10:28
Reviewer Update
Emails send.
Webuycars.co.za
Webuycars.co.za's reply16 Sept 2017, 10:31
Official

Hi Annet,

Thank you so much, I have received your emails.

We will look into this situation and revert back to you as soon as possible.

Warm Regards,

Webuycars.co.za
Webuycars.co.za's reply18 Sept 2017, 15:24
Official

Hi Annet,

Kindly find that I have received feedback from our Sales Manager.

According to our systems, your son is the one who purchased a vehicle from us. I have been notified that the Natis has been dealer-stocked, the license disk has been brought up to date, and the car has been settled with the financial institution.

If you have any further questions, you can let me know.

Regards,

Anet de Kock

Social Media Manager