BAD SERViCE
<p>I bought a second-hand Opel Astra OPC from we sell cars.</p> <p>Firstly, I was promised a spare wheel which I am still waiting for its been longer the 2 weeks later and still no spare wheel, I am also still waiting for the Trimming on the right-hand mirror which I already paid for. After 4days of owning the car I found out the Clutch is slipping. I have taking car back so that they can have a look at it. Now they say that they do not cover clutches on SPORTS car.I have to get quotes and pay for it myself</p> <p>They did say before going to the Ombudsman I must first give them time to sort out any Problems I have. All the calls I had to make and still NO better off.</p> <p>I would like to know how the car passed roadworthy testing?and see the proof</p> <p>I had to cancel my Easter weekend plans because of the clutch that is slipping as you cannot drive car like this all the way to Drakensburg and back. </p> <p>Every time I have to take the car back for things I sit without a car for days I asked for a courtesy car all I got back was NO.</p> <p>I am writing here as NO ONE ever gets back to you from We Sell Cars</p>
Hi Gerhardt,
Kindly find that we have received your above communication and are currently looking into the situation for you. We will revert back as soon as we receive feedback from our Head of Sales.
Warm Regards,
The WSC Team
Hi Gerhardt,
Kindly find that we have received your above communication and are currently looking into the situation for you. We will revert back as soon as we receive feedback from our Head of Sales.
Warm Regards,
The WSC Team
Gerhardt
Ek is Dirk Van Der Walt, Anet - my assistent, sal met Tiaan, die verkoopsbestuurder s***el, en hulle sal vir my om****tige terugvoer gee oor die aangeleentheid.
Ek sal graag wil weet wie was jou verkoops-persoon, en watter foute jy voel die padwaardigheid moes uitwys.
Die padwaardigheid instansie sal ook graag wil weet ter wille daarvan om hulle mense op te skerp.
Jy moet darem gelyk gee dat daar baie aspekte rondom die situasie is wat jy nie noem nie, daar is 'n hele ****eks verbonde hieraan.
Daarmee verdedig ek nie swak diens nie, en ek sal laat Anet jou hier op die forum antwoord oor die probleme, veral waarom wie nie terugkom na jou toe nie?
Van wie praat jy presies, wie was jou agent?
Dirk
Gerhardt
Ek is Dirk Van Der Walt, Anet - my assistent, sal met Tiaan, die verkoopsbestuurder s***el, en hulle sal vir my om****tige terugvoer gee oor die aangeleentheid.
Ek sal graag wil weet wie was jou verkoops-persoon, en watter foute jy voel die padwaardigheid moes uitwys.
Die padwaardigheid instansie sal ook graag wil weet ter wille daarvan om hulle mense op te skerp.
Jy moet darem gelyk gee dat daar baie aspekte rondom die situasie is wat jy nie noem nie, daar is 'n hele ****eks verbonde hieraan.
Daarmee verdedig ek nie swak diens nie, en ek sal laat Anet jou hier op die forum antwoord oor die probleme, veral waarom wie nie terugkom na jou toe nie?
Van wie praat jy presies, wie was jou agent?
Dirk
Soos ons gesprek oor die foon. My groetse probleem is die clutch.
Ek het ook gese dat ek weet Shannona soek vir my vir n spaar wiel - ek soek net feeback op dit.
Soos ek gese het ek het Mark self try bel van my selffoon af as ook van my werks foon op julle landlyn oordat ek weet hy is die sales manager. Geen antw nie. Die dag toe die Clutch probleem begin het
Jy kan my direkt ook email: **********
Soos ons gesprek oor die foon. My groetse probleem is die clutch.
Ek het ook gese dat ek weet Shannona soek vir my vir n spaar wiel - ek soek net feeback op dit.
Soos ek gese het ek het Mark self try bel van my selffoon af as ook van my werks foon op julle landlyn oordat ek weet hy is die sales manager. Geen antw nie. Die dag toe die Clutch probleem begin het
Jy kan my direkt ook email: **********
Hi Gerhardt,
Kindly find that we have received feedback from our Sales department with regards to your complaint.
Please note that Shannon has ordered a spare wheel for you and it should be available within the coming week.
With regards to the trimming on the mirror, kindly find that one was ordered, but when we received it, it was the wrong color. Shannon sent it back and ordered the right color, as she discussed with you. We are awaiting the correct color and Shannon will let you know as soon as it arrives.
Regarding your concerns with the clutch, it has been brought to our attention that you and FJ took the vehicle for a test drive, where it was diagnosed that the clutch did not slip up to 220km/h.
Marques, our Buying Manager, advised that he has contacted you and that they will look at the clutch, but if it has been misused, WeSellCars will not be liable for the account. We are aware that Marques provided you with his contact details, and is happy for you to contact him if there should be anything more you are unhappy with.
Warm Regards,
The WSC Team
Hi Gerhardt,
Kindly find that we have received feedback from our Sales department with regards to your complaint.
Please note that Shannon has ordered a spare wheel for you and it should be available within the coming week.
With regards to the trimming on the mirror, kindly find that one was ordered, but when we received it, it was the wrong color. Shannon sent it back and ordered the right color, as she discussed with you. We are awaiting the correct color and Shannon will let you know as soon as it arrives.
Regarding your concerns with the clutch, it has been brought to our attention that you and FJ took the vehicle for a test drive, where it was diagnosed that the clutch did not slip up to 220km/h.
Marques, our Buying Manager, advised that he has contacted you and that they will look at the clutch, but if it has been misused, WeSellCars will not be liable for the account. We are aware that Marques provided you with his contact details, and is happy for you to contact him if there should be anything more you are unhappy with.
Warm Regards,
The WSC Team