Bad experience with We Buy Cars Customer Services

On the 25th I registered for an online auction. I was not able to participate as I experienced load shedding.

I tried to d a online refund but the option to do that was not available. I emailed customer care to assist, then they sent me a video of how to do self refund but the option to refund was not available on the online pages.

I then reached out again, and was asked ID copy and proof of paeny which I send to Juandre on Tuesday, 28th June. He kept quiet until I made a follow up on Friday, 1st July and he said the transfer has been done and it takes 4 days for funds to be available.

I waited until today, the 5th bussiness day to enquire ad he said he has escalated the matter for investigation. When I request for proof of transfer for m to follow up with the bank, he never responded.

I regret ever trying to participate in the online auction as I now have to run around for my money. I believe that one of the reasons I am not getting attended to is because of my skin color, being black. I'm sure white people do not have the same experience.