TM
Thapelo M

1 reviews | Active since Aug 2017

29 Apr 2021, 09:42

Bad experience with Innovation Group and WeBuyCars

I have been having a hard time with regards to writing this review, because I had sincerely hoped that it would not get to this point. This is my second review on the same car, first it was with Innovation Group, now it is with WeBuyCars.

I bought a car with WeBuyCars Midstream in January 2021. The car over 5 weeks ago broke won, between Innovation Group and WeBuyCars, my car has been moving from one workshop to the other. It was finally settled that it was the gearbox, and they needed to get it to specialist. On monday, 26th April 2021, Innovation Group finally confirmed that they will pay for the gearbox to the limit of the warranty, and the shortfall would have to be covered by the dealer WeBuyCars. I have been taken from pillar to post between the two companies, one says "its the one", the others say "its the other"- all that I know is I dont have my car and the prospects of getting my car seem very deem. Yuvanne Sutton is the consultant I have been dealing with since Monday as I was Shane was on leave for the week.

I bought this car in January 2021, 3 months ago and it broke. Yuvanne said he still needs to get approval for the shortfall internally, which I find very odd. This car is less than 3 months for crying out loud. If there is a problem, it means it was there already and should have been fixed before the car was sold to me. To say I am disappointed with Innovation Group and WeBuyCars is an understatement.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply29 Apr 2021, 09:44
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
TM
Thapelo M's update30 Apr 2021, 10:01
Reviewer Update
Good day

I am still waiting for feedback on how far things are? Can someone please advise
Webuycars.co.za
Webuycars.co.za's reply30 Apr 2021, 10:10
Official
Good Day Mr. Moloi

We have attempted to contact you several times, we also sent an email to *** requesting a time to contact you. 

Your Customer Care agent will contact you again shortly. 

Kind Regards