1 reviews | Active since Apr 2018
Bad experience NEVER buy from We Sell Cars!!!
I bought a vehicle from We Sell Cars Silverlakes the first week of Jan 2018. The process to sign the papers was relatively quick. However everything since then was on a go slow and a complete struggle.
On the day that I was informed to collect the vehicle I had to wait with my new born baby for 2 hours before I got my vehicle. On collection the vehicle was super dirty, with sour milk stains on the back seat. We Sell Car staff could not find anyone to clean the vehicle and the junior sales person ended up wiping off the vehicle after waiting another 45 min.
My main reason for this review was that on the sale point Johan Meiring informed me that the vehicle is in a mint condition with no issues. He also promised that he will arrange for a new service book as there was none and that the windscreen will be replaced.
Within the first day I informed Johan that the breaks is making a terrible noise as well as the passenger window is not working. +/- a week later I returned the vehicle to We Sell Cars. Later that day I received my vehicle with only the breaks issue resolved. I was also then informed that my vehicle did not pass the road worthy test and needs to be tested again only then will they be able to register the vehicle. +/- a month later I contacted Johan again regarding the other issues. In the second month my vehicle was collected for the remaining issues and fitment of registration plates. I received my empty vehicle later that day with windscreen replaced and passenger window working, but I was informed again that the vehicle did not pass the road worthy test and that I need to wait for the registration plates.
It’s been four months now going for the fifth with no word on my registration plates. Johan keeps ignoring me and I think I am still sitting with a vehicle that is not road worthy.
If it’s such a hassle to buy a vehicle from We Sell Cars I truly think they need to change their name. Just a suggestion but maybe We Trick Customers or We Want The Money But Is Not Willing to Provide The Service.
Hi Werner,
Thank you for making us aware of this situation. Please find that we are currently investigating this, and will revert back as soon as possible,
Regards,
Hi Werner,
Thank you for making us aware of this situation. Please find that we are currently investigating this, and will revert back as soon as possible,
Regards,
Hi Werner,
As you are aware, as soon as we receive your vehicle today we will take it to the Menlyn Roadworthy Centre for a new Roadworthy test, after which we will be able to provide you with a valid license disk.
I truly apologize for the inconvenience you have experienced thus far, but I can assure you that we will resolve this matter for you as soon as possible.
I will revert back as soon as we have more feedback.
Warm Regards,
Hi Werner,
As you are aware, as soon as we receive your vehicle today we will take it to the Menlyn Roadworthy Centre for a new Roadworthy test, after which we will be able to provide you with a valid license disk.
I truly apologize for the inconvenience you have experienced thus far, but I can assure you that we will resolve this matter for you as soon as possible.
I will revert back as soon as we have more feedback.
Warm Regards,
Hi Werner,
Thank you so much for your patience throughout this entire process.
I trust that all is in order and that you now have the License Disk, Registration Plates as well as Service Book in your possession. Should you require any further assistance, please don't hesitate to let us know.
Wishing you all the best,
Hi Werner,
Thank you so much for your patience throughout this entire process.
I trust that all is in order and that you now have the License Disk, Registration Plates as well as Service Book in your possession. Should you require any further assistance, please don't hesitate to let us know.
Wishing you all the best,
