Bad Experience at Richmond Branch-We Buy Cars (PTY) Ltd

My name is Tshoanelo Molahloe from Bloemfontein. I reserved a vehicle online two days ago and I was allocated a sales agent by the name of Jason Theron. I regret flying down to Cape Town only to sit there for five hours waiting to get a proforma invoice so that I can pay for the vehicle. I arranged prior with Jason to get everything ready so that when I get there I don’t sit the whole day there. I’ve emailed Jason beforehand all my returnables that is needed but I spent so much time there as if I appeared unexpected. I specifically told Jason the previous day that if the car can’t be registered under my company name due to BRNC certificate missing then it must be registered under my personal capacity. I will do the changeover to my company in due course once I’ve got a copy of my BRNC certificate. He is busy going up and down as if I’m invinsible and delaying things on purpose. The vehicle dekra report is not according to the car’s defects. 1. The rear right indicator is defective. 2. The Power steering pump is dead and other defects.

Now he gives me an attitude and tells me about letters for transferring funds. Now he’s withholding the car I paid for. When you want the Manager it seems like all employees don’t know their branch manager. Everyone does as they please. I don’t want to see myself ever at a We Buy Cars (Pty) Ltd. I feel like this day never happened. I just wanna leave everything and book a flight online back to Bloem. A meter cab will fetch me where it brought me this morning. I’m drained . I will do everything the next day when I have recharged my energy.

DISSAPPOINTED AND BROKEN,

Tshoanelo Molahloe