1 reviews | Active since Mar 2013
BAD EXPERIEINCE FROM WE BUY CARS
On the 23 March 2023 I bought a car from We Buy Cars. I drove the vehicle for 3 weeks when it broke. I then attended to fix the vehicle. However it has now been 6 weeks that the vehicle is still standing as there was a latent defect on the vehicle which we were not aware of and I wanted to exercise my rights in terms of the Consumer Protection Act and notified We Buy Cars. I received a call from the customer care indicating that I have three options either repair the faults on the vehicle, cancel the deal and refund me, or have a replacement vehicle. I opted for the replacement vehicle and also provided them with the costs of the repairs thus far they do not want to refund, replace any of the money spent as yet. In terms of the Consumer Protection Act Second Hand goods purchased may be returned within 6 months from purchase if it is not up to standard or if it breaks irrespective if it has a latent or patent defect. I will have to enforce my rights in terms of the Consumer Protection Act by reporting We Buy Cars to them.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
