Bad customer service from Springfield branch KZN

The worst experiance recieved with the Springfield branch in KZN bought a Ford Focus with a gold Dekra report from them had to pay the sameday, organised with them that the vehicle can be deliverd to Nelspruit, waited 3 weeks for the car to be delivered.

Went to the Nelspruit branch on 14 Dec driven a 150km from where I stay to get there got the vehicle there was dig hair all over the roof and seat looked like the car was never cleaned before sending it to Nelspruit, noticed that the licence in the vehicle expired end Aug 23, did not send a temporary permit with the vehicle.

Accepted after a phone call was made to Christopher Scheeper my salesman he told me that they will pay for any fine accoured if I get pulled over. Got into the vehicle drove to the boom gates of Nelspruit and the engine light was on the car had a missfire and the clutch was shuddering.

Took the car back imediately after contacting the customer care which adviced me to go and speak to Hannes the manager who was very helpful, he contacted James from KZN and they offered me two options cancel the car with refund of R 4,700.00 for the transport I had to pay.

Spike to the manager on 15 Dec he told me that the cancellation will be dine and the moneys owed to me will be in my account in 72 hour. I waited because og all the public holidays on Theusday I spoke to Christopher to find out what is going on he told me that the money will be in my account by Wednesday 20 Dec ir latest Thurday 21 Dec. Checked my account this morning no moneys, send him a whatsapp requesting feedback got told that the cancellation was only do yesterday or the day before.

I have to keep on phoning or whatsapp to get feed back as if I don't it feels that they just don't care tried James the manager saw that he listened to my voicenote but just don't give feedback and just ignore my phone calls.

This is the worst service that I have received from We Buy Car I purchased 2 vehicle from the Nelspruit branch that was perfect service that was received from the.