Bad Customer Service

Item: Webuycars.co.za
Rating: 1
Author: Michelle T

I made contact with your contact center to enquire on the process to buy a vehicle using my own finance. This was followed by me reserving the car to contact my bank to apply for vehicle finance.

The application went through successfully and I approached your We Buy Cars in Germiston where the vehicle (10PIVAAZ9464) is located.

The sales person Kanye Ganye who advised that he was only dealing with cash sales than referred to Charlize. The case was than referred to Jacqui Feenstra on the 10th of December 2024. Who has since sent me two individuals Proposed Structure contravening the POPI Act. She has ignored all my mails sent to her refusing to refund my deposit of R5000. This has been an unbearable experience, and I have since logged a complaint and still waiting for my refund.

Helpful (0)

Replies (3)

Webuycars.co.za's replyOfficial

31 Dec 2024, 10:03

Dear Michelle,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards

Webuycars.co.za's reply31 Dec 2024, 10:03

Official

Michelle T's updateReviewer Update

31 Dec 2024, 10:12

Thank you, I await your reply and my refund today.

Michelle T's update31 Dec 2024, 10:12

Reviewer Update

Thank you, I await your reply and my refund today.

Michelle T's updateReviewer Update

31 Dec 2024, 12:57

I received a call from a pleasant gentleman regarding my complaint and he effortlessly guided me on how to request my refund. He was very helpful but unfortunately, I got an automated email response that there are high volumes, and I could expect a delay i would think this should be resolved immediately, so i am still an unhappy customer.

Michelle T's update31 Dec 2024, 12:57

Reviewer Update