Bad Customer Service

I purchased a vehicle on 18 July 2025 at We Buy Cars JHB South branch and at the time of the purchase the advert had indicated that the vehicle has a spare key. Unfortunately at the time of collection there was a lot of paperwork to be signed and the salesperson Amukelani Hlongwani gave me 1 key. I immediately experienced problems with the vehicle the minute i left the warehouse and reported and i eventually had to turn to the Ombudsman for we buy cars to re-imburse me for costs of repairs that were not stated on the vehicle report. Moving to the key, i experienced more problem with the vehicle and decided to rather fix the mechanical issues via warranty to avoid having to go the long route of We Buy Cars again, unfortunately this is where i lost the car key. I however remembered that the advert had said that it has a spare key and i immediately contacted the salesperson so i can collect it. It took him 3 days to respond to me confirming that indeed it had a spare key but it was broken hence they did not give it to me. I advised on way forward and he said i can get quotes and they will assist. It has been over 2 weeks now having to give them information what is worse is the sales manager Jandre who doesnt even respond to emails. I advised that they provide a courtesy vehicle because now using uber to go to work and everywhere is eating out my pocket they still cant do that. These people have bad customer service i am on the brink of opening a lawsuit against them.