IM
Itumeleng M

1 reviews | Active since Jul 2023

25 Jul 2023, 15:27

Bad customer service

Bought a Chevy Spark 1.2 Campus. The agent (Margo) wasn’t honest from the moment I had to collect the car, the oil was leaking after they did their major service before handover. Mind you, I got my car late after signing and the car was still not serviced. After the service the car had a clicking sound and I reported it and they took forever to fix it. Then I enquired again to let them know that rain water was coming into the car and that it wasn’t starting unless I stepped onto the accelerator but no response. I took it to get serviced myself and the spark plugs were tied so tight that it ruined the compression of the car. Now I have a car that’s not moving but I’m still paying for it. I have enquired and I am waiting for a call back to fix the matter at hand and nothing is being addressed. Wouldn’t recommend you buying a car here as a woman, they will take you for a ride you won’t enjoy. Now I’m back to using Ubers to get to work and the reason I bought a car was because I don’t feel safe in an Uber.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply25 Jul 2023, 15:30
Official
Dear Itumeleng

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards