Bad Customer Service

I bought a car on the 17th October and collected the car two weeks ago. The sales person, Kamo has been informing me that ! will receive the papers today by 2pm but it seems like his been giving excuses for over 2 weeks. I cannot travel without the paper and it's causing heavy delays has I have person issues to deal with and now it costing me a lot due to travel from different places. Kindly help me fix this situation because this type of service is not right and that's not how you treat customers.