SB
Sbongs B

1 reviews | Active since Dec 2025

03 Dec 2025, 15:05

bad customer service

I bought a car from Webuycars and it overheated the enginewhen my brother collected it for me. my account with them is ***. my brother slept the car with hi family in the desert out of nowhere. the car broke down around 8PM and they were only assisted around 2PM the following day. They stayed there with a 2 year child and there was no food. this happened on Thursday 27 of November. Up until now I have not been refunded my amount. I try everyday to contact them and they seems to not care about me and the trauma they did to my brother and his family. I have no car, and my money is stuck with Webuycars. I regret the day I deposited my money to the and I will never recommend them to any person in the world because they do not treat customers with respect. I need if anyone can assist me getting my money back cause I need to buy a car from somewhere.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply04 Dec 2025, 08:34
Official
Hello Sbongs,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
SB
Sbongs B's update04 Dec 2025, 19:10
Reviewer Update
My brother is still stuck in Cape town, and he had to send his family back home with flights, I had to pay for their flights, and I do not have the money now. I need my money back and I was told it will still take a min of 5 days to get a refund. the matter was brought to Webuycars exactly 7 days from now which was the 27th of November. no one is calling or making a follow up and the money is still not refunded. I do not know what to do now as I real really need another car, I work shifts and it's very inconvenient not to have a car. can someone take responsibility and make sure I receive my refund immediately? i already lost more than R30000 on this trip and I am in deep pain