Bad customer experience

My partner and I bought a Mitsubishi bakkie at we buy cars Centurion Midstream. When my partner initially visited the branch he was assisted by Madson ****tswa(Sales executive) and he requested a test drive for the Bakkie he liked. Madson only took him for a test drive within the Office park and that didn't give him a chance to spot that the car had mechanical issues. He paid R5000 to secure/reserve the vehicle and the next day he went to pay for the outstanding balance. Everything seemed ok with the Bakkie until he drove off the primises that's when he realized it kept cutting. We went back to the office and we were told by Madson that a mechanic will have a look at the problem and that once it is fixed we only have 7 days to identify any other problems. We then decided to cancel the deal as were felt 7 days is a short period. Madson then said if we cancel we will forfeit the R5000 that we initially paid. My partner then asked to speak to the Manager and we were referred to Dwayne Beukes( Sales Manager). We explained our dissatisfaction with the Bakkie and the test drive process and that we want the full refund. He then admitted that Madson didn't follow the correct test drive process and promised us a full refund which they promised it will be paid within 72hours. That was on the 20th December. It is now the 2nd January and we haven't yet received the refund. Madson is no longer taking our calls and we had to drive to their offices on the 30th December an Dwayne promised he will request finance to immediately cleat it on the 2nd. Today we drove there again and he said he sent it through and that it should be available by 3pm if not we will get a call from him. He didn't keep his promise and after we followed up he said he still awaits finance to get back to him.

No feedback whatsoever.