Bad customer experience

Dear Webuycars Team, I am writing to formally raise a serious concern regarding the recent purchase of my vehicle from your The Dome branch. I purchased a car that originally had an Eastern Cape registration number. However, during the financing and registration process, the F&I consultant incorrectly used someone else's residential address located in Mpumalanga, even though the names clearly did not match. Despite this clear mismatch, the process was still allowed to proceed. As a result, my vehicle is now incorrectly registered under an address belonging to a complete stranger, and I am now bearing the consequences of an error that was entirely avoidable had basic cross-verification of names and details been done. To make matters worse, my license disc has now expired, and instead of receiving assistance, I am being blamed for an administrative mistake made by your team. This has caused me not only significant inconvenience but also distress, as I am now unable to legally use the vehicle I rightfully purchased. I deeply regret the day I walked into The Dome branch of Webuycars. I expected professional service and attention to detail, and this experience has been nothing short of disappointing and unacceptable. I request that the following be addressed as a matter of urgency: Immediate correction of the registration details and address associated with my vehicle. Renewal of my license disc at no cost to me. A formal apology and acknowledgment of the error made by your staff. Assurance that this matter will be investigated to prevent similar issues for other customers. I trust you will treat this matter with the seriousness it deserves and respond promptly with a resolution.