Bad Customer Care

Bad experience from We Buy Cars Silverlakes!! I bought the car end of October 2024, the next day I phoned them to say the brakes needs to be replaced, as it was disc against disc, which was not declared on the Dekra (it said: brakes may need replacing in the future), the guy at We Buy Cars said they are not liable for it, and I need to replace it myself. Recently my cars gearbox was leaking oil and the clutch is shuttering. I logged a concern so that I can get my car fixed under the Warranty they told me to take when I bought the car. After I logged my concern Kyle from We Buy Cars kept on phoning me to ask when I am going to book my car in at a workshop, while I was struggling to arrange transport to take the car to a workshop. After I booked the car in, they needed a order form to approve before they can do the stripping etc. After a week of waiting and follow up emails and phone calls, Kimberly from We buy cars sent through the order whilst apologizing for the delay from Kyle, in the mean time a minute after Kimberly has send through the order form, Kyle eventually rep**** to my email saying that he is still waiting for the order form, and he will send it the following day. The claim for the stripping was then approved and the workshop could go forward with the stripping. After the workshop stripped my car, they requested the proof of the last service history from We Buy cars, before the can claim on my warranty to fix my car, I waited four days, and still no response. Tried to phone Kyle, every time they promise to phone me back because he is in a meeting. Still I have not even got a reply from anyone from We buy cars, I asked them so nicely as it is becoming a problem while I am sitting without a vehicle for three weeks now. I emailed Kyle, Kimberly as well as customer care, no response. Good luck when you buy a car there and need to put in a claim, as it will just fall on deaf ears.