Bad communication and experience

Webuycars spends so much money and time on advertising and helps SO quick when you are interested in the car, but let me tell you once you HAVE the car, they are the worst people to deal with when something happens to your car.

I bought a car in very good condition with a platinum dekra and no issues - 2020 model. I took the car with a 24month warranty and drove it for a little over 6 months.

Long story short, approaching 7 months the car started giving problems and it turns out there’s problems with the engine and quoted me accordingly, and they now have to basically redo the whole engine, which I did NOT sign up for.

Innovation group and webuycars both take at-least a week to respond to my emails, it’s been two months without a car and I haven’t gotten the go ahead for the innovation group to approve the quote let-alone have they even been able to START on the car. Probably going to take another few months to fix and this is just ridiculous waiting for my car and waiting on responses! Even my chosen mechanic is saying how ridiculous this is!

I won’t ever buy another car from them because of this! People do your research and rather use a proper dealership.