LM
Luleka M

1 reviews | Active since Jan 2024

19 Jan 2024, 18:00

Bad Car service

I luleka Mgogodlana bought a Hyundai truck at webuycars on the 10th of August 2023 through sales men Eliot, he was the one helping us through signing up all the information given through his IPad. Towards September he told us he'll get back to us and he never did, we used to call trying to tell him that the car was giving us a problem one of the problems was that the car was having an ignition problem and from there he never came back to us, until we went to webuycars we reported the matter they then said veno will call and help us. Indeed she called and told us to take the car to a mechanic and after we have taken it the mechanic we should send the quotation to her ( Vinor). The quotation was 50,000 webuycars them said they'll contribute 15,000, I then ask why don't they take the 15,000 that they contributing from the money we bought the car with and give me my money back, they ended up not giving me the 15,000. The car isn't repaired even now, it is still by the Bosch Services.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply20 Jan 2024, 10:03
Official
Dear Luleka

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
LM
Luleka M's update29 Feb 2024, 18:50
Reviewer Update
On the 20th of January a wrote a complain concerning about We Buy Cars bad service , they promised to get back to me after investigating its more than a month now they didn't get back to me, I don't know whether its because I bought the car cash to them the lose nothing while on my side I list a huge amount of R128000 with car that it didn't finish even six month I belive if it was a credit they would responded immediately
My concern is how long should I wait to finish their investigation , or there are no longer investigating if so! Is the way they treating cash customers they only value credit customers