Bad business at We Buy Cars

I would like to share my horrible experience at We Buy Cars - Dome branch. Please read this and make sure where you really want to buy your car in the future.

On Friday 10 February, 2023 I bought a Toyota Fortuner 2013 from the Dome We Buy Cars branch. It was advertised with more or less 74 000 km on the clock. I also asked for the DEKRA report that reported that the car had 74 000km on the clock.

On 14 February, I pulled the service history of the Fortuner from Toyota. The history showed that the car actually had between 180 000 and 190 000 km on the clock. The cluster of the car was replaced after 110 000km. I went back to the sales person (Andries) who advised me log a dispute at We Buy Cars Customer Care through their website. I received an email message that they will come back to me after 24 hours. It is 5 days now without any feedback.

I reported this to the sales agent who said he will follow up. Nothing yet from We Buy Cars. I expect that in a case like this the sales transaction should be cancelled or at least an offer should be made to pay fro the difference in kilometers.

I would seriously recommend buying direct from a dealer rather being caught like this. According to me this is ***** (selling a car with false information) at its best. Especially if it has been reported to them.