AV
Andre V

1 reviews | Active since Dec 2015

04 Sept 2019, 09:18

Bad bad service!!!

My wife and I bought a car from we sell cars at the Nasrec premises on 24/08/2019. On 27/08/2019 I submitted an e-mail with complaints. Unfortunately no one has made contact with me and it seems that once you have bought a vehicle from them you are on you own. It is the second car we have sold to we buy cars and the first one we have traded in. Now that we have some issues, it would appear as if the money we paid is not worth anything. Can someone assist? André ********** / ***********

Refer to my previous e-mails:

Good day,

The attached e-mail, dated 27/08/2019 refers.

As of yet no one has made contact with me which I find unacceptable.

Also note, for the record, that our petrol tank is also leaking and we cannot fill it up.

Can someone please make contact with me as a matter of urgency?????

I have posted this on Hello Peter as more people should know what they can expect from We Buy Cars/We sell Cars.

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Message: Good day, My wife and I bought a 2011 Hyundai IX35 from your JHB South branch on Saturday 24/08/2019. Unforrunately we have since discovered the following: 1. The reverse lights does not work. 2. The break lights does not work. 3. Your sales agent could not confirm if it had a reverse camera in the rearview mirror, however, it does and only worked once. 4. The cruise control also worked on our way back from JHB to Nelspruit and does not work at all now. 5. There is also a noise when the clutch is stepped on and also struggling to shift down a gear. 6. There is also a constant noise on the break discs and especially when applying breaks. Can someone please assist us as the vehicle will not go through the test like this? Alternatively we can look at a different vehicle that is in a better condition? Your urgent response will be greately appreciated.

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Replies (2)
AV
Andre V's update05 Sept 2019, 10:12
Reviewer Update
Since my last post I was assisted by Fred Janse van Rensburg and Michael van Zyl. Thank you gents and especially to Michael for walking me through the process and I know now what to do when buying a car. Needless to say I will DEFINITELY make use of We Buy Cars for future cars and recommend them to everyone I know. Thank you once again Michael for resolving my issues, it is highly appreciated by myself and my wife.
Webuycars.co.za
Webuycars.co.za's reply14 Nov 2020, 11:28
Official
Thank you for your kind words. We are pleased to hear that you enjoyed your experience with us.