Bad bad service

Good day whom it may concern,

I'm extremely unhappy and dissapointed with your service from the Dome branch and your Claims manager not responding to me.

I bought a VWPolo 1.2 TSI Reg no. FB59ZZGP Vin. AAVZZZ6RZGUD16883 dtd 19 Jan 2022

Unfortunately I had a mechanical breakdown Tuesday morning 08.03.2022 I called Donovan Bradley my Sales consultant to arrange assistance and the car was dropped off at your Dome branch with my Road side insurance. Dovovan advised me to log a complaint on your website which I've done immediately. I haven't had feedback from anyone since. I've spoken with Donovan several times, I know he's only passing the messages but no one seems interested or care. I'm using my car for my own convenience but now I'm extremely frustrated because I have no alternative means. I spoke to your Claims manager yesterday and she promised to get back to me before close of business but haven't heard from her since then.

I'm at my wits end and will have no option but to report this on Hello Peter. Please can you assist me as a matter of urgency .

Regards Julia Williams ***