Bad bad after Services

bought a 2007 Mini Cooper S with 160000km for R70,400.00 at We Buy Cars Port Elizabeth on saturday 05/06/2021.

When i wanted to test drive it,the sales man Micheal Le Roux noticed that the battery was flat so he jump started the car 3 times the would start ang go off again after a while, he then called people from Battery Centre to test the battery, they said the battery was dead and needed a new one, they changed the battery with a new one, i then test drived the vehicle we noticed that the indicators and windows are not working, he even mentioned that he saw the lights stay on when car starts, we then thaught it was a fuse .

On sunday the 6/06/2021 i remembered that this faults were not in the Dekra Report and the battery was not mentioned, i then googled only to find out that the problem was caused by the Jump Starting that was done by the Sales Rep,which burned the Footwell Module, i immediately notified the sales man and his Assistant Manager, i even send him the link to see for himself, he advised me to discuss this further on Monday, i contacted him on Monday the 07/06/2021 regarding this and the Sales Rep, he then promised to get back to me, i then took the car for a diagnosis with two Auto Electricians who confirmed that the problem was the Footwell Module that is damaged due to the Jump Starting, they both advised me to take the car to the Agents as they are the only ones who can fix it.

I then contacted Micheal and informed him he advised me to go get a quote for the repairs, just after talking to the sales rep his Manager phoned to tell me that they wont be able to assist me, he then said he can send my case to their head office i then asked him to do that, i later on decided to lodge a complaint online with them explaining everything on monday, tuesday i took the car to BMW George, they told me that they needed to diagnose the car to see whats the problem so that they can give a quote that was requested by the Sales Rep, during all of this i was communicating with the Sales Rep and the customer care agent, they constantly asked if i have recieved the quote , i told them no as i was still waiting at BMW, after i have received the quotation i have send the qoute to them, i was told by the Customer Care agent that he has escalated my case and it will take 24 to 48 hours this was before i send him the quote for the repairs

This morning 09/06/2021 i send the quotation from BMW to the Customer Care Agent, who then called me back that they wont assist as i have signed documents stating im taking the car like it is, i have explained to him that if the Dekra Report showed that the battery was dead i wouldnt have taken the car and why must i pay for damaged caused by their sales rep on their premises, also if i knew what i dicovered on google on sunday i wouldn't have taken the car.

Please Assist me in this regard.

Regards

Thobelani Maqanda

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