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Vilo N
1 reviews | Active since Jan 2012
24 Apr 2026, 23:13
Awful service
I bought a bike online from midstream branch and it was sent to their durban branch for me to fetch it. As soon as the manager of the branch started it the oil cap shot out and one could clearly see that the oil and water was mixing and a sure sign that the engine was blown. They said that my money would be refunded to be and its been 2 and a half weeks and although i have left messages daily and sent mails every other day to the customer service person - i have still not got a response. I some times call about 3 to 4 times a day and i get promised a call back and to date theres no response
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Replies (3)0
Replies (3)
Webuycars.co.za's replyOfficial
30 Apr 2026, 09:52Hello,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Webuycars.co.za's reply30 Apr 2026, 09:52
Official
Hello,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
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Vilo N's updateReviewer Update
05 May 2026, 14:44still have not had any feedback since this response. Since then i have been dealing with the George branch on another vehicle and I can tell you its chalk and Cheese. The team at George are phenomenal. they have really impressed me - especially Aiden Zieler who embodies what customer service is all about. Midstream has a long way to go and learn from this young man at the George Branch.
VN
Vilo N's update05 May 2026, 14:44
Reviewer Update
still have not had any feedback since this response. Since then i have been dealing with the George branch on another vehicle and I can tell you its chalk and Cheese. The team at George are phenomenal. they have really impressed me - especially Aiden Zieler who embodies what customer service is all about. Midstream has a long way to go and learn from this young man at the George Branch.
VN
Vilo N's updateReviewer Update
19 May 2026, 20:06Last update was 30th April - to date there has not been a response??? shocked at the lack of service from one department or branch and yet another branch and person offers service on a level second to none????
VN
Vilo N's update19 May 2026, 20:06
Reviewer Update
Last update was 30th April - to date there has not been a response??? shocked at the lack of service from one department or branch and yet another branch and person offers service on a level second to none????