1 reviews | Active since May 2018
Avoid We buy cars Silver lakes
I just want to warn customers who want to buy a vehicle from We Buy Cars to avoid the Silver lakes branch. I made the mistake to fall for lies when purchasing my vehicle. The vehicle was in good condition according to their Dekra report and on test driving it, with no "warning lights" whatsoever, besides the tires that needed replacement.
After purchasing the vehicle cash, I went to collect the vehicle the Saturday 17th of July. After waiting 30 min at the help desk for the vehicle, I realized something was wrong. I tracked the sales rep and the vehicle to the back workshop, where they were busy clearing a fault. I asked the sales rep Ruan multiple times if there is something wrong or I should know about. He kept on reassuring, the battery ran flat (music)when they replaced my tires.
I took the vehicle, drove 180km home, just to find the battery were flat the next morning with an "Engine fault" light. I contacted Ruan immediately, which he trying to avoid me at all cost. Referred me to Customer care agents Kimberley and Ashley on email, who just don't bother to reply on any of my last 23 mails over the past month.
I did replace the battery on my own cost, and Mercedes Boksburg confirmed the "check engine" light is the Glow plug controller the needs to be replaced.
So my bottom line, We buy cars will go of their way to hide any defects, just to ensure you as customer take receipt of the vehicle. Then avoid contact at all cost.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
