Auction refund

On the 1st of Feb this year I've transfered R5000 to we buy cars to register for on line auction. I was outbid and was supposed to get my money back. I bought another vehicle at the Silverlakes branch. Lyle was the salesman assisting me. Everything was going a 100% untill I bought the car and I asked about the R5000 refund. He promised me twice that he will look into it. Nothing happened. Did not even contact me. I got a mail address and send a mail to customer care. They rep**** by saying someone will contact me within 72 hours. I then phoned again and was told to send a mail to ***. He rep**** and said someone will contact me within 24 hours. Nothing happened. I again phoned customer care and told the lady my problem. She was very understanding and took my phone nr and said she will phone me back. She never did. I do not understand why it is taking so long g to do the refund. Everybody is just saying the same thing. Somebody will contact and nobody does.