Auction Deposit Refund a first time hassle

28 October 2021 had contact Webuycars on *** regarding my auction deposit refund. I was then advised to email my request with bank statement to *** to which I did on the same day. With no response and realization of not receiving the refund I then contacted the contact centre again. I had spoken to Johan who was very polite and helpful. To my knowledge he completed his duties with escalating/referring my query but still I did not receive a call or email. My last call to Webuycars I had spoken to Johan again who advised that Aphiwe was once again unavailable.

Higher Management of Webuycars, please invest in more staffing as it seem that your business is not managing to deliver customer service excellence.

Please communicate hereon via email only as I would like my last communications with Webuycars to be in black and white.