Appalling service from we buy cars JHB South Branch

I am extremely disappointed and frustrated with the poor service I received from We Buy Cars JHB South. My recent experience in purchasing a vehicle through your company has been nothing short of a nightmare due to the lack of communication and inefficient service I received from the F&I assigned to me.

To begin with, upon finalizing the purchase of the vehicle, it was not communicated to the team that I reside in Cape Town and therefore required the car to be delivered there. Consequently, I had to arrange to fly to JHB from Cape Town to collect the car myself, which was an inconvenience.

Moreover, during the purchase process, The F&I insisted that I pay for both registration and licensing, despite my previous experience with your Gheberqa branch. On a prior occasion, I was informed that, as a resident of Cape Town, the licensing could not be completed by the Gheberqa branch so I was only charged for registration. Subsequently, I managed the licensing process myself after receiving the necessary documentation, which took approximately 11 days.

In this case, however, it has now been over 21 days since I collected the car, and I have yet to receive the required documentation. This delay is unacceptable and has caused unnecessary stress and inconvenience on my part. The F&I's poor communication and inadequate service have not only wasted my time but also tarnished my perception of We Buy Cars as a reputable company.