Appalling Service and Unresolved Issues: WeBuyCars Northgate

I am writing to express my extreme dissatisfaction with the service received from WeBuyCars, particularly regarding an unresolved issue with a Hyundai i10 purchased from your Northgate branch in November 2023.

Immediately after purchase, an independent mechanic identified a significant, undisclosed fault with the AC compressor, requiring a full system replacement and a comprehensive engine inspection due to potential metal shard contamination. This is a critical mechanical fault that was not disclosed at the time of sale.

Despite WeBuyCars explicitly agreeing to cover the repair costs upon submission of a quote from an RMI-approved dealership (which we promptly provided), it has now been nearly two years with absolutely no substantive response or assistance.

Our experience with your agent, Carin Dryer, has been nothing short of appalling. She was arrogant, unprofessional, and utterly unhelpful. It often took hours to get through to her, only to be met with a dismissive attitude. Such a lack of professionalism and customer care is unacceptable. Serious training on is desperately needed for your staff.

This prolonged lack of resolution and the dismissive attitude of your representative are deeply concerning. We have been left with no alternative but to pursue all available further actions if this matter is not rectified immediately.