Appalling service and Treatment

I bought a car on the 30th of January 2026, the car overheated on the 2nd February 2026. There was no indication or mention of engine problems in the sales report. WebuyCars instructed me to take the car to workshop of my choice they will cover the costs, I took it to Mercedes Benz. Mercedes Benz did a diagnosis which I sent to WeBuyCars for approval for further diagnosis, WeBuyCars then committed to have the car towed to their workshop to Diagnose and will advise if they will repair, replace or refund.

My car spent more than 30 days at Mercedes Benz awaiting diagnosis payment and towing arrangements. They paid and towed my car on the 4th March 2026 and still I do not know where my car is and the status thereof. No one bothers to update me and I cannot reach anyone who knows, the call centre agents keep promising me that a manager will call me but never do.