JM
Jabulane M

1 reviews | Active since Dec 2017

26 Apr 2024, 04:02

Appalling service

What a appalling service I received first I paid cash then had to pay 5000 more because the wait delayed so much they could not add 5000 I had on my bidding account fine I waited three hours after paying fast forward car had just two defects tie rods ends and not functional brake light plus one Tyre dilapidated however sales person explained to me that roadworthy was done yet it was not apparently they did inspection. There is me I go fix everything to learn because alignment back and front is needed to be attended to little did I find that was not mentioned and literally all four tyres needed replacement because they were almost swoped around front tyres fitted at back and the other way around hence all are dilapidated I incur those costs fine. I go to dekra to check if has roadworthy ever been done to find no it was not rather it was inspection yet sales person explained roadworthy even contract I think said that which I find sad as a client and feel treating customers fairly was not adhered too, false information I incur costs of repairing plus replacement of four yet three was mentioned then I must incur additional R800 at dekra for inspection plus roadworthy after fixing what I knew of and what was hidden yet again complaint logged with them Tuesday till date no one has called I trusted them because I don't want to lie car had little defects as they mentioned it's just few things they hid I found out myself still condition of car I'm happy but I'm faulting transparency in every report so I do not incur unnecessary costs

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply26 Apr 2024, 07:49
Official
Dear Jabulane

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards