Appalling after sales numbers n service

I purchased a vehicle from Richmond branch and had it moved to joburg. Collected it from Germiston branch and requested the Natis docs be sent to post net in my area. On the 14/3. I was advised this would be done. Followed up on 28/3 and after investigation I was told the documents were in Germiston. And they will be transferred to Postnet. I then received a WhatsApp that my documents can be collected from Germiston. I then queried this and was assured that they would be sent to Postnet. On 11/4 I s my another message to sales person who thus far has not responded. On 15/4 I called the national number and was assured I will receive the documents in 3 days. On 18/4 I received another message stating that documents are in Germiston. I then called again and was once again told the docs will be sent in 3 days. This morning 22/4 received another message that docs were in germiston and called again. The call center agent got the admin department to call me to advise that due to the branch being within 30 km I need to collect. I protested she said she will check with manager. She did call back and all she could tell me was that the branch is within 30km and I must collect. Then hanging up the n me. There needs to be someone in this organization that can understand the documents were supposed to be sent from Richmond and the fact they went to Germiston is not my error apart from all the lies that my documents were on the way